Platform

eLabs meets the demands of companies looking for a bespoke billing solution that delivers automation, robust features, and operational flexibility.

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Grow your subscription business with eLabs.

Easily capture sale orders

eLabs captures all incoming sales made by customers in real-time. We create accounts, charges, and services ready for the upcoming billing cycle. It is a fully automated process delivered through APIs and B2B interfaces.

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Automated contract management

Contract management is a “make or break” component for any subscription company. eLabs handles contract management, including electronic signing, document retention, contract terms, and charges to be accurately reflected on upcoming bills.

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Plan management

eLabs supports the complexities of expanding subscription plans around additional offers, upsells, discounts, promotions. Confidently create and launch new plans or change plans instantly.

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Real-time provisioning

Stand out with an operational support system for customer order provisioning in real-time, eLabs automatically handles activations, deactivations, subscription pauses, and reactivations.

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Accurate billing every time

eLabs refreshes all account information from the true source to ensure all bills are accurate, and all usage records are gathered and contracts charged. eLabs executes billing and bill publishing runs within 24 hours.

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Quality controls

eLabs has a proprietary approach using machine learning to analyze billing data, compare data to the pre-set business model, and flag all errors, irregularities, and omissions.

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Dynamic payment collection

eLabs processes all payments. It flags expired credit cards, inactive credit cards, inactive bank accounts and sends invoices for collection.

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Enhanced Security

eLabs can be deployed on a private cloud or on-premises. A 256-bit SSL encryption key and biometric authentication are used to ensure that sensitive data is protected and payments are processed securely.

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A Robust Multi-Module Solution

eLabs delivers continuous billing solutions aligned with your business processes.
Our modules include:

CRM

A customer module that enables versatile account and service creation, deletion, and updates.

Rating manager

Flexible rating of billing transactions and real-time processing, mediation, and allocation.

Alarm management

Hard and soft alarm management based on our proprietary machine-learning algorithm.

Reporting engine

Reporting and dashboarding system that allows user run (on-demand) and system (scheduled) report execution.

Publishing system

Generate straightforward and easy-to-understand bills in paper or electronic format.

OCS

A web-based online care system that provides customers with account, service, and financial information.

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Seamless integrations.

eLabs delivers continuous billing solutions aligned with your business processes. Our modules include:

Accounting

Quickbooks

Sage Accounting

Microsoft Excel

Microsoft Access

CRM

Salesforce

Maximizer CRM

Pipedrive

Close.io

Data Visualization

Microsoft Power BI

Sisence Insights

Crystal Reports

Jasper Reports

ERP/MRP

Microsoft Dynamics 365

Microsoft Dynamics AX

Epicor CMS

SystemX BMP

Payment Processing

T-Sys (credit card processing, United States)

Moneris (credit card processing, Canada)

Ingenico (credit card processing, Europe)

OSS (operation support system)

Verizon OSS – SIM card automated provisioning activation

Kore OSS – Mobile automated activation

Sprint OSS – GSM provisioning activation

AT&T OSS – North American Voice System (NAVS)

US Tax Reporting

AvaTax

Vertex

eLabs is compliant with major bodies to ensure data compliance & security

US Tax Reporting

Oracle RDBMS

Microsoft.NET

Java J2EE

Financial

Payment card industry (PCI)

Service organization control (SOC)

Postal

US Postal Service

Canada Post

Cyber Security

SSL Encryption (AES-256)

Biometrics Authentication

What Our Customers Have to Say

Their experience and expertise have been instrumental in planning & developing our solution, especially with respect to Invoicing and Reporting. These are critical areas to ensure proper cashflow, collections, commissions and planning. The team at eLabs brings a wealth of knowledge not only on the technical content side, but also with Processes.

It was a big problem for us to manage complex SaaS subscription billing. It stopped being an issue when we partnered with eLabs two years ago. They mapped our product life cycle, connected to our back end, and took over billing of all contracts and services in six weeks. Managed billing service works great for us!

For over five years, we've trusted eLabs with billing our subscriptions, and the results have been excellent. They provided an easy-to-use flexible and accurate platform, while their support team always ensures that integration with our back end works smoothly. We managed to triple our subscription portfolio under eLabs management.

eLabs has been an important part of the success of Global One since the very first day! This powerful platform provides my team with instant visibility to key metrics necessary to effectively manage the company. As well, eLabs is a critical tool that allows GlobalOne to provide our customers with outstanding services. The professional team at eLabs is dedicated to the success of GlobalOne.

It has been a pleasure to work with eLabs team for over 10 years. They are quick to respond with solutions that work. eLabs’ billing allows to maximize cash flow and minimize billing/collection efforts we love how easy it is to use.