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How Mircom Took Control Of Their Billing

Mircom Needed a Partner to Get their Biling Under Control
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The experience with eLabs has been great. We needed a partner to help us raise the bar on our business when subscription-based services are hitting our market. The magic is that eLabs is capable and experienced and very easy to deal with.
Michael DeMille
Executive, Mircom
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About Mircom

Mircom is a B2B company whose target market is medium to large sized residential and commercial buildings. 

Mircom is a manufacturer of life safety and security systems, including but not limited to access control, voice entry and intercom, building automation, fire detection, and alarms. Prior to 2020, Mircom was mostly doing one-off purchases.

The Challenge: 

As Mircom was looking to grow its security hardware and services business and drive recurring revenue, it wanted a solution to seamlessly integrate invoicing and billing with its enterprise resource planning platform (ERP) and its MiConnect customer portal.

The company’s existing billing solution was not performing optimally for recurring charges, and it didn’t have the robust analytics and reporting that Mircom needed. Mircom also needed to automate processes to replace time-consuming manual operations.

The Solution:

After reaching an agreement, eLabs launched an extensive discovery process to determine Mircom’s billing operations and its needs.

Leveraging our professional services and technical expertise, we replaced Mircom’s existing invoicing and credit card processing systems and developed customized dashboards and reporting capabilities.

As important, eLabs connected Mircom’s MiConnect front-end solution with Microsoft Dynamics for posting accounts receivable to provide full visibility into revenue and cash flow.

The Benefits

With a better and more efficient invoicing and billing platform for its portfolio of services, Mircom now has more flexibility to launch services on a one-time or recurring basis. 

It will allow Mircom to aggressively expand its product portfolio, drive recurring revenue to meet its financial goals, and maintain and grow hardware sales.

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